These are the terms and conditions (the “Terms”) on which NESST Limited (referred to in these Terms as “NESST,” “We,” “Our,” or “Us”) will supply services to you (referred to in these Terms as “You” or “Your”).

Our services, including retreats, are only open to individuals aged 18 years and over. 

Please read these Terms carefully before You make a booking with Us as You will be bound by them. These Terms tell You:
(a) who We are;
(b) how We will provide services to You;
(c) how You and We may change or end Your contract with Us;
(d) what to do if there is a problem; and
(e) other important information.

You accept these Terms when submitting Your booking (see below on how to make a booking), and Your booking and the operation of a retreat will be subject to these Terms at all times.

Note that these Terms may be amended at any time, so please check them regularly.

ABOUT US AND HOW TO CONTACT US
We are NESST Limited, a company focused on providing extended stays and curated retreats designed for digital nomads and travelers to experience more meaningful connections, growth, and balance.

For more information, please see Our website: [insert website URL].

How to contact Us: You can email Us at [insert email address] or call Us on [insert contact number].
We will contact You either by telephone or email using the information You provided to Us upon booking.

OUR CONTRACT WITH YOU
To make a booking, please click on the “Join Waitlist” or “Book Now” icon on Our website. Your booking will be deemed accepted by Us when We send You a confirmation email to the address provided to Us by You. At that point, a contract will come into existence between You and Us under these Terms (the “Contract”).

Your Booking:
(a) You will receive a reference number for Your booking; please provide this if You need to contact Us; and
(b) Please ensure that all details provided to Us at booking are correct, as this is Your responsibility.

Please note that images and photographs for all retreats and accommodations shown on Our website are for illustration purposes only.

If, for any reason, We cannot accept Your booking, We will notify You via email, and You will not be charged.

REQUESTING CHANGES BEFORE A BOOKING
Our services and retreat information are as stated on Our website, and We cannot generally accept requests for changes. However, please contact Us (see above for contact details) if You require special assistance, and We will do Our best to accommodate Your request. All additional costs or charges related to changes will be Your responsibility.

CHANGES MADE BY US
Occasionally, We may need to make changes to a retreat or the services offered (including, but not limited to, accommodations, schedules, or activities), and We reserve the right to make such changes.
If the change is minimal (including, but not limited to, adjustments to the program, instructor changes, or changes required to reflect local laws or customs), We will try Our best to notify You in advance but are not obliged to do so, and no compensation will be provided.
If significant changes are required, We will inform You as soon as reasonably possible and offer You the choice of either:
(a) accepting the alternative arrangements; or
(b) ending the contract and receiving a full refund.

Note that if the significant or material change(s) are due to unusual or unforeseeable events or circumstances outside Our control, then these Terms will apply.

SERVICES PROVIDED DURING A RETREAT
Upon booking, We will provide an itinerary tailored to You, based on the information You have given Us. The itinerary will outline the services provided on Your retreat (the “Services”).
Provision of the Services will conclude on the final day of the retreat or if either You or We end the contract. We will have no further obligation to provide the Services once the contract is concluded.

To create Your itinerary and provide the Services, We will need certain information from You, which You must provide at the time of booking via the health questionnaire provided.

Note: We will not be able to accept Your booking without this information, which may mean that if the information is delayed, Your chosen retreat may become fully booked.

If You fail to provide Us with complete and accurate information, We reserve the right to cancel Your booking, and We may charge You a reasonable sum to compensate Us for any extra work that is required as a result. Furthermore, We are not responsible for not providing any part of the Services if this is caused by Your failure to provide Us with the required information at booking or within a reasonable time upon request.

ENDING THE CONTRACT – YOU
We understand that unexpected events can arise that may affect Your plans, and You also have the right to change Your mind.
If You cancel a retreat booking for whatever reason more than 90 days before the retreat start date, You will be offered a refund of any monies paid for that retreat, less the Deposit (see clause 9 below) and less any non-refundable costs incurred by Us, such as charges for accommodations, instructors, or activities.
If You cancel a retreat booking less than 90 days before the retreat start date, all payments made for that retreat will be non-refundable.
To cancel a booking, the cancellation must be made by the person who made the original booking and must be communicated to Us by email only to [insert email address]. Please include Your booking reference number.

Cancellation will take effect on the day Your email is received by Us. We will endeavor to refund any monies due to You within 30 working days using the same method You used to make the original booking. However, We are not responsible for any delays occurring from bank transfers.

You also have a right to end the Contract before the retreat start date if We are in breach of it and that breach has not been reasonably rectified by Us before the retreat start date. In this case, You must notify Us as soon as possible following such breach and allow Us the opportunity to correct the breach within a reasonable time. If We are unable to correct the breach, all monies paid by You will be refunded less the Deposit and less any non-refundable costs incurred by Us.

ENDING THE CONTRACT – US
We may end the contract at any time by email if:
(a) You do not make a payment to Us when it is due, whether demanded by Us or not; and/or
(b) You do not, within a reasonable time of Us asking for it, provide Us with all and any information necessary for Us to provide the Services; and/or
(c) You breach any or all of these Terms in any other way.

If We end the contract for any of the reasons set out above, We reserve the right to deduct from any monies already paid to Us by You any costs already incurred by Us in relation to the relevant retreat or Services. All remaining monies will be refunded to You accordingly.

Transfer to a Different Retreat: If We end the Contract for any reason other than those set out above, We will endeavor to do so before the start date of that retreat, in which case You can either:
(a) transfer Your Deposit to another retreat taking place within one calendar year of the canceled retreat; or
(b) receive a full refund of all monies paid under these Terms, minus any non-refundable costs paid by Us in relation to that retreat.
If You choose to transfer Your Deposit to another retreat run by Us planned within one calendar year of the canceled retreat, a £100 Deposit transfer fee is payable. Note that You may only transfer Your Deposit once.

THE SERVICES
If, before the relevant retreat start date, You have any questions or comments about the Services, please contact Us by email, and We will try to assist You.
If You have any questions, comments, or complaints about the Services during a retreat, please immediately inform either a member of Our in-retreat team or the relevant service provider to allow the issue to be resolved locally and swiftly. However, if Your complaint cannot be resolved locally, You must advise Us by email within 5 days of Your return.

Safety and Behavior: We are not responsible for the individual behavior of other guests on Your retreat. However, We take Your safety and well-being very seriously. We reserve the right to ask anyone to leave a retreat with no right to a refund if, in Our reasonable opinion, that person’s actions pose a threat to the safety of themselves, others, or property, or if that person’s actions or behavior jeopardize the enjoyment of the retreat for others.
All costs associated with being asked to leave a retreat are solely Your responsibility.

PRICES AND PAYMENTS
The prices for all Our retreats and Services (including VAT where applicable) will be the price set out on the relevant retreat booking page. We take reasonable care to ensure that the prices advised are correct. However, please see below in the event of a pricing error or change.
VAT: If the rate of VAT changes between Your booking date and the date of the retreat, We will adjust the rate of VAT that You pay unless You have already paid in full before the VAT change takes effect.

Liability Cap: Where permitted by law, Our liability under, or in connection with, these Terms is limited to £1,000 for the Services. This limit applies however the liability arises, including without limitation, a liability arising by breach of contract, tort, or statutory duty.

USE OF YOUR PERSONAL INFORMATION
To ensure that all retreats run smoothly, We will collect personal information from You (Data), including (but not limited to) name, address, special needs, health conditions, and dietary requirements. We may also need to pass Data onto third parties in connection with a retreat and/or Services. You consent to Your Data being used in this way, and We will comply with all applicable laws and regulations in relation to the treatment, use, and storage of all Data.

For a full overview of how We use Your Data, please see Our Privacy Policy [insert link].

YOUR OTHER OBLIGATIONS
Health and Safety: You must ensure that you are medically and physically fit for the relevant retreat and Services, and You must disclose to Us any health conditions before the retreat starts.
Insurance: Our services do not include travel insurance. You must ensure that You have full travel insurance in place before the start of Your retreat. It is a condition of booking that You have full travel insurance to cover medical expenses and personal belongings.

OTHER IMPORTANT TERMS
We may transfer Our rights and obligations under these Terms to another organization without notifying You or obtaining Your consent.

These Terms, their subject matter, and their formation are governed by, and construed in accordance with, the laws of England and Wales. Any disputes, including non-contractual claims, relating to these Terms and/or Services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms will affect Your key legal rights, subject to certain exceptions.

NESST LLC 2024